You must have an account with us, and you must have a secure Internet connection. Our Online Banking system currently is best viewed with the latest versions of Internet Explorer and Firefox. Your browser must also be SSL compliant with 128 bit encryption.
If you’ve forgotten your Access ID, call your local Security Savings Bank during normal business hours and a Customer Service Representative will be able to direct your call to the appropriate staff member to help you. If you’ve forgotten your password, enter your Access ID on the log-in page and select the “Forgot Your Passcode?” link. You will be able to respond to the authentication question you set up when you established your online banking account. Once you have successfully answered the authentication question, you’ll be prompted to reset your password. If you are unable to answer the authentication question or need additional help, call your local Security Savings Bank for further support.
We take numerous steps to keep your account information secure. However, you must take precautions as well.
Choose a good passcode - Your online passcode, along with your access ID, authenticate you when you begin an Online Banking session. You should carefully select a passcode that is hard to guess. You should not use personal information or a word that can be found in the dictionary.
Keep your passcode safe - Even the best passcode is worthless if it’s written on a note attached to your computer or in your checkbook. Memorize your passcode and never tell it to anyone. We do not need your passcode to help you, so we will never ask you for it.
Change your passcode regularly - It’s important to change your passcode regularly. Every time you choose a new passcode, the Online Banking system runs a quick program to test it. If we can guess it, we will immediately ask you to choose another one.
Remember to sign-off properly - You may not always be at your own computer when you bank online. Therefore, it’s important to sign off when you’re finished banking. If you forget to do so, the system automatically signs you off after 10 minutes of inactivity. This will prevent anyone else from accessing your account.
Our Online Banking Bill Payment service offered through Online Banking allows you to set up payments to just about anyone. You tell us the person or company you want to make a payment to, and we will withdraw the money from your account and send the payment to the payee. You may schedule one-time, occasional, or recurring payments to be paid right away or a date in the future.
Anyone who has access to a transaction account in Online Banking is eligible to use the Online Banking Bill Payment service once they have been authorized to do so by our financial institution. To sign up for our Online Banking Bill Payment service, select the "Bill Pay" option for the account(s) you wish to make payments from when you enroll for Online Banking. If you are already enrolled in Online Banking, just contact our financial institution using our Online Banking secure email service and let us know which account(s) you wish to make payments from.
Debit card orders usually take anywhere from 7 to 10 business days for you to receive them in the mail. Cards and PIN’s come in VERY PLAIN envelopes do not throw them away mistaking them for “junk mail.”
Please note that cards and PIN’s are sent to you in separate envelopes. Your PIN should arrive 1 to 3 business days after you receive your card. If after 4 days, you still have not received you PIN, contact the bank and we will make sure that it was ordered and shipped correctly.
Please refer to your PIN mailer. This should be kept in a secure place away from your card. You are the only one who has access to your PIN. If you are still unable to remember and/or find your PIN, a replacement can be ordered. This will be shipped directly to you from SHAZAM®’s secured card vendor. However If you prefer, you can request an EZ PIN.
Yes. Security Savings Bank offers the EZ PIN option for all Debit Cards. Once you receive your card in the mail or if you have forgotten your other PIN number, visit or call the Security Savings Bank location closest to you and they will get an EZ PIN reference number assigned to your card so you will be able to create your PIN.
No. Never keep your PIN in the same vicinity as your card. This makes it too easy for a criminal to use your card if they have it. Even if you think it is disguised well as a phone number or address, a clever thief knows what to try.
Contact SHAZAM® or the bank as soon as you realize that it is missing!! By doing this, your card can be “Hot Carded” immediately and any unauthorized transactions can be stopped. SHAZAM® (800) 383-8000
Yes. Unless requested by the customer, the default limits for SHAZAM® debit cards are as follows: $ 200.00 - Daily limit - All PIN & Signature based - The daily limit is the maximum dollar amount the cardholder can spend in a 24 hr, from midnight to midnight, each day $ 200.00 - Unmanned limit - PIN based only - The unmanned limit applies only to transactions the cardholder initiates at an ATM $ 600.00 - 3-day limit (any 72 hr. time period).
It depends on what time of day you make your deposit. We send a balance file to SHAZAM® every morning, Monday thru Friday, with the previous day’s balance. We send additional balance files at approximately 12:30 pm and 4:30 p.m. If you make a deposit on Monday before 3:30, the balance on the ATM will reflect this deposit Monday evening. If you make a deposit on Monday after 3:30, the balance on the ATM will not reflect this deposit until Tuesday afternoon.
Yes. If you are going to be traveling either within the United States or internationally, you will want to call us to let us know where you will be traveling to and the dates of travel. This will alert us to debit card activity that might otherwise appear as suspicious or fraudulent.
Due to mandatory MasterCard® security enhancements, your SHAZAM® Debit Card has been pre-enrolled for MasterCard® SecureCode. This is a complimentary, new online security service to add protection against unauthorized use of your card online. The next time you shop online at a participating merchant, a window will appear from Shazam asking you to confirm you identity and create a private SecureCode, all to better protect you from unauthorized use of your card.
You can obtain current account balances, hear recent transactions, transfer funds between accounts and more by dialing 515-544-3307 (local) or 800-957-7447. You will be asked to enter the following information for verification purposes:
Security Code: last 4 digits of primary account owner’s social security number.
Customer Number: primary account owner’s social security number
Please send us written notification of your change of address accompanied by an original signature. Or, log into your Personal Internet Banking account, click on “User Services” then “Change Address Information” and submit an address change. Mailed requests can be sent to:
Security Savings Bank PO Box 126 Farnhamville, IA 50538
Upon expiration of your card, a new card will be sent with the last image uploaded. If you haven’t uploaded any new pictures, you will be issued the same image as your most recent card. Before your card expires, you may upload a new picture for your new card.
You can change your card as often as you like. If you order a new personalized card before your card expires, it will issue a new card with a two year expiration date from the date you ordered it. Keep in mind that the $15 fee will be applied for each new card ordered.
Please see our Image Guidelines for our criteria for acceptable photo submissions. Security Savings Bank, reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by e-mail within two business days. You may submit a new image anytime following your rejection notification.