About Security Savings Bank

  • Where are your branches located?
  • What are your hours of operation?
  • Which branches have an ATM on site?
  • What is the bank’s routing (ABA) number?

Online Banking

  • How do I sign up for Online Banking?
  • What do I need to enroll for Online Banking?
  • How long will it take to get registered for the Internet Bill Payment service?
  • What hours is Online Banking available?
  • What can I do with Online Banking?
  • What if I forgot my Access ID or password?
  • What can I do to protect my account information while I’m online?
  • How does the Internet Bill Payment service work?
  • Who can use the Internet Bill Payment service?
  • How long will it take to get registered for Internet Bill Payment?

Debit Cards

  • How long will it take for my card to come in?
  • I received my card, but have not received my PIN. What should I do?
  • What should I do if I forget my PIN?
  • Can I choose my own PIN?
  • Should I keep my PIN number written down in my purse/wallet, just in case I’m at an ATM and can’t remember it?
  • Can I have a SHAZAM® debit card without having a checking account, just a savings account?
  • What do I do if my card is lost or stolen?
  • Does my card have withdrawal limits?
  • I made a deposit at the bank yesterday, but when I went to the ATM last night, my deposit was not included in my balance. How long will it take for the ATM balance to include my deposit?
  • Do I need to let anyone know if I am going to be using my debit card when I travel?
  • When shopping On-Line, I received a notification for MasterCard® SecureCode …What is it?

General Topics

  • How can I access my account information over the phone?
  • How do I reorder checks?
  • Are my deposits safe?
  • I’ve moved. How do I notify you of my new address?

myPic Debit Card

  • Who's eligible for a personalized debit card?
  • What is a PAN number?
  • What happens when my card expires?
  • How often can I change the photo on my personalized debit card?
  • How does my photo get approved?
  • What images are not acceptable?
  • How much does it cost?
  • How will I receive my personalized card?
  • How long will it take to receive my card?
  • What if my card is lost or stolen?
  • Whom do I contact if I have questions?